Overview of ASU Group

Since 1952, The ASU Group has been providing independent Claims Adjusting services with a focus on customer service that is unmatched in the industry.

Over the years, we have grown to expand service offerings to meet a wide range of needs for our clients including Catastrophe Adjusting, Third-Party Administration, Loss ControlClaims Management for Workers’ Compensation, General Liability & Casualty, Medical Bill ReviewCertificate of Insurance Tracking  and Software Development.

In addition to a keen focus on our clients, ASU is also set apart by our ability to customize the services we provide to meet the individual needs of each and every client.

In 1982, The ASU Group became employee-owned, offering another unique benefit to our employees as well as our clients.  Employee-ownership is central to our commitment to excellence.

Our Goal

As a 100% employee-owned company, our goal is to provide excellence in service by continuing to build on our experience, to deliver solid technical resources, cost containment practices, efficient and accessible computer programs and the seamless administration of your programs.

History of The ASU Group

The ASU Group first opened its doors for business in 1952. Originally called Michigan Claim Service, we began by providing independent claims adjusting services for insurance companies in lower Michigan and over time expanded to include all of Michigan.

The four founders, Richard Young, John Fles, Thomas Kelly and Charles Shotwell, were notable in the insurance industry and their legacy of integrity, quality service, and making the company a good place to work, was the solid foundation upon which we grew.

Over the years, the company diversified into other services including: Risk Management, Catastrophe Adjusting, Medical Review and Case Management. To more accurately reflect that growth and our diverse services for the insurance and risk industry, we changed from being known as Michigan Claim Service to our present brand, The ASU Group.

In 1981, the founders formed the Employee Stock Ownership Plan as a vehicle to sell the company to employees.  It was funded and became effective on January 1, 1982.  In 1996, ASU became 100% Employee-owned.   ASU’s status as an ESOP organization not only benefits our employee owners, but also benefits our clients. By its very nature, our ESOP allows each employee to be self-motivated and to think and act like an owner. Each employee has a stake in the success of our clients and in the future success of the company.

Today, we continue to listen to our clients and adjust to meet their needs by providing innovative and custom solutions to their claims management and insurance services needs.

We look forward to continuing our history with you.

The ASU Group is unmatched in the industry when it comes to customer service, our ability to meet unique customer needs, and our desire to help you succeed.