Start a Remote Support Session

The ASU Group uses TeamViewer as a means of connecting remotely to computers for troubleshooting purposes. Clicking the Support Request icon below will download a small executable named TeamViewerQS_en-idcnhpay43.exe.

1. Download the Remote Support icon ›

2. Run the EXE once it has finished downloading to start a Remote Support Session.

3. If an Open File – Security Warning should appear, click the Run button.

4. Provide Your ID and Password to the ASU Group IT Support Representative

How secure is TeamViewer?

All TeamViewer versions use full encryption. Encryption is based on 1024bit RSA private/public key exchange and 256 Bit AES session encoding. This uses the same security level as https/SSL and is considered completely safe by today’s standards. The key exchange also guarantees that the data channel is completely encoded from client to client and that any routers or servers in between (including our routers) are unable to read or analyze the data stream. Security and privacy have always been a top priority during development.

For additional information visit the TeamViewer security page:
Security Statement PDF